Effective Date: 25 April 2025

Welcome to Bodhial.com ("we", "our", "us", or the "Site"). These Terms and Conditions govern your use of our website, services, and products. By accessing or using Bodhial.com, you agree to comply with and be bound by these Terms. If you do not agree with any part of these terms, please do not use our website.

1. About Us

Bodhial Limited. London, United Kingdom.

Email: concierge@bodhial.com
Phone: +44 7457 414324
Website: https://bodhial.com

We provide appointment-based beauty treatment services and retail products through our website and in person.

2. Use of Our Website

By using our website, you confirm that you are at least 18 years old or using the website with the permission of a parent or guardian.

You agree to:
- Use the website only for lawful purposes
- Provide accurate and current information
- Not interfere with or disrupt the operation of the website
- Not attempt to gain unauthorised access to any part of the site or data

3. Appointments & Treatments

- Appointments are subject to availability and confirmation.
- You must provide accurate health information relevant to the treatments being booked.
- We reserve the right to refuse treatment where we believe it may be unsafe or inappropriate.
- Cancellations or rescheduling must be made within the timeframe specified on our booking page.
- Late arrivals may result in shortened or cancelled appointments at full charge.

4. Products & Purchases

- All prices are in GBP and include applicable VAT unless stated otherwise.
- We aim to ensure all product descriptions and prices are accurate, but errors may occur.
- Orders are subject to availability. We reserve the right to cancel or modify orders.
- Payments are processed securely via third-party providers (e.g. Stripe, PayPal).

5. Returns & Refunds

Retail products:

- You have 14 days from receiving your item to request a return.
- Items must be unused, in original packaging, and in resalable condition.
- Certain items (e.g. opened cosmetics or personal care items) may be non-returnable for hygiene reasons.
- Return shipping is the responsibility of the customer unless the item is faulty.

Appointments:

- Refunds for missed or cancelled appointments are subject to our cancellation policy stated at the time of booking.

6. Intellectual Property

All content on Bodhial.com, including text, graphics, logos, images, and software, is the property of Bodhial Ltd or its licensors and is protected by copyright and intellectual property laws.

You may not:
- Copy, reproduce, or distribute any content without written permission
- Use our branding or content for commercial purposes without consent

7. Privacy

Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal data.

8. Limitation of Liability

To the fullest extent permitted by law, Bodhial Ltd shall not be liable for:
- Any indirect, incidental, or consequential damages
- Any loss of profits or revenue
- Any claim arising from your misuse of the website or services

Our liability for any direct loss shall be limited to the amount paid by you for the product or service giving rise to the claim.

9. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting to the website. It is your responsibility to review these Terms periodically.

10. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Us

If you have any questions about these Terms, please contact us:

Email: concierge@bodhial.com
Phone: +44 7457 414324